Thank you for shopping with Prime PTT. We are committed to processing and delivering your order as quickly and efficiently as possible.

Order Processing

• Orders are typically processed within 1–2 business days after payment has been successfully received.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an order confirmation email after your purchase and a shipping confirmation email with tracking information once your order has been shipped (when available).

Shipping Times

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

Typical delivery estimates:

• United States: 3–7 business days
• Canada: 5–10 business days
• International Orders: 7–21 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Rates

Shipping costs are calculated during checkout based on your shipping address, the size and weight of your order, and the selected shipping method.

Any available free shipping promotions will be displayed during checkout.

Order Tracking

If tracking is available for your shipment, you will receive a tracking number by email once your order has been dispatched.

International Shipping

We ship to many countries worldwide.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country’s customs authorities. These fees are not included in the purchase price or shipping cost.

Delayed Shipments

While we strive to deliver orders on time, delays may occur due to:

• Weather conditions
• Carrier delays
• Customs processing
• High shipping volume
• Other circumstances beyond our control

We appreciate your patience if unexpected delays occur.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your order.

Prime PTT is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible.

For damaged shipments, please provide:

• Your order number
• Photos of the damaged packaging
• Photos of the damaged product

We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us through our website:

Prime PTT
Website: https://primeptt.com/